Overview

https://iqosdubai.ae/ refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To qualify for a return, your item must meet the following conditions:

  • The product must be unused.

  • It must be in the same condition as when you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or valid proof of purchase.

Please do not send your purchased product directly to the manufacturer. All return requests must be arranged through our team.

Non-Returnable Items

Certain products are not eligible for returns or refunds. These include:

  • Perishable goods, such as food, flowers, newspapers, and magazines.

  • Intimate or sanitary goods.

  • Hazardous materials.

  • Flammable liquids or gases.

  • Gift cards.

  • Downloadable software products.

  • Certain health and personal care items.

Conditions for Partial Refunds

In certain situations, only a partial refund may be granted. These include:

  • Books with obvious signs of use.

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

  • Items that are not in their original condition, are damaged, or have missing parts for reasons not caused by our error.

  • Items returned more than 30 days after delivery.

    Refunds

    Once we receive your returned item, our team will inspect it and notify you by email that the item has been received.

    After the inspection, we will inform you whether your refund request has been approved or rejected.

    If your refund is approved, the amount will be credited to your original payment method, such as your credit card. The refund will be processed within the applicable processing period.

    Late or Missing Refunds

    If you have not received your refund, please follow these steps:

    1. Check your bank account again to confirm whether the refund has been credited.

    2. Contact your credit card company, as some transactions may take additional time to appear.

    3. Contact your bank to check whether the refund is still being processed.

    4. If you have completed these steps and your refund is still missing, contact our team through the IQOS Dubai Contact Us page.

    Sale Items

    Only regular-priced items are eligible for refunds. Sale items are not eligible for refunds under our refund policy.

    Exchanges

    At IQOS Dubai, we only offer product replacements for items that are defective or damaged.

    If you receive a defective or damaged product and need an exchange for the same item, please contact our team through the Contact Us page.

    Our team will review your request and provide the return address and further instructions for completing the exchange process.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return a product purchased from IQOS Dubai, you must first contact our team through the Contact Us page.

    Our team will provide the return address and instructions required to complete your product return.

    Please note the following return shipping conditions:

    • Customers are responsible for paying their own return shipping costs.

    • Original shipping costs are non-refundable.

    • If a refund is approved, the return shipping cost will be deducted from the refund amount.

    • Delivery times for exchanged products may vary depending on your location.

    • For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.

    Please note that we cannot guarantee receipt of returned items sent without a trackable shipping service.

    Need Help With Your Refund or Return?

    If you have questions about the IQOS Dubai refund and returns policy, product return eligibility, refund status, or exchange requests, our team is available to assist you.

    For assistance with a return, refund, or damaged product, please visit our IQOS Dubai Contact Us page and get in touch with our team.

    We recommend contacting us before sending any product back so that you can receive the correct return address and instructions.