What products do you offer in your online store?
We offer a variety of IQOS products, including IQOS Heets and Terea.
Is cash on delivery available for all locations in the UAE?
Yes, we provide cash on delivery services across the entire UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
How can I place an order through your online store?
Simply browse our website to select your desired products, add them to your cart, and follow the checkout process to complete your order.
Do you offer same-day delivery in Dubai?
While we strive to deliver as quickly as possible, same-day delivery is subject to availability. Please check at checkout for specific options.
Are there any minimum order requirements?
There are no minimum order requirements; you can purchase as few or as many items as you wish.
Can I track my order after placing it?
Yes, once your order is confirmed and dispatched, you’ll receive a tracking link via email or SMS to monitor its status.
What should I do if my product arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact our customer service within 24 hours of delivery for assistance with returns or exchanges.
Do you have any special offers or discounts available?
We frequently update our promotions and discounts; be sure to check our website regularly or subscribe to our newsletter for the latest deals!